Shipping policy

Shipping Policy

At Trackwise Pro, we aim to get your order processed and delivered as quickly and reliably as possible.

Order Processing

All orders are typically processed and prepared for shipment within 24 hours after your order is placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Our estimated delivery time is:

5-8 business days after dispatch

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, or unusually high order volumes.

Shipping Costs

We currently offer:

  • Free shipping on orders of $50 USD or more

  • $4.90 USD shipping on orders under $50 USD

For customers shopping in other currencies, the shipping fee and free-shipping threshold may be displayed at the equivalent local currency value.

The applicable shipping cost will always be shown at checkout before you complete your purchase.

Tracking Your Order

Where tracking is available, you will receive your tracking details by email once your order has been dispatched.

Please allow some time for the tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the order before it is dispatched, but we cannot guarantee that changes can be made once fulfillment has started.

Trackwise Pro is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will help investigate the shipment.

In some cases, carriers may experience delays that are outside of our control. We will always do our best to assist you and provide available tracking or delivery information.

Customs and Import Charges

Depending on your delivery country, your order may be subject to local customs procedures, duties, taxes, or import fees.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

Questions About Your Order

If you have any questions regarding shipping or delivery, please contact our customer support team and include your order number so we can assist you as quickly as possible.