Email info@trackwisepro.com and we reply within one business day, Monday to Friday. Include your order number if you already have one — it gets you a faster answer.
Where is my order?
You get a tracking link by email as soon as your parcel ships. Delivery windows, carriers and costs are all set out in our shipping policy.
How do I return something?
Try it for 60 days. If it is not for you, email us and we will send return instructions and refund you in full once it arrives back.
Which version should I buy?
iPhone → Apple Find My version. Android → Google Find Hub version. Each tracker pairs with one network, so pick the phone you actually carry.
My tracker will not pair. What now?
Check that Bluetooth is on, that the tracker is awake (press it, or sit the card on its charger) and that you are in the right app for your version — Find My on iPhone, Find Hub on Android. Still stuck? Email us and we will walk you through it.
How do I change the Tracker Tag battery?
Twist the tag open, drop in a fresh CR2032 coin cell and twist it shut. No tools, no glue, no trip to a repair shop.
How do I charge the Wallet Card?
Sit it on the charger that comes in the box. A full charge lasts months in normal use, and you can check the level any time in Find My or Find Hub.
Do I ever pay a subscription?
No. Both trackers run on Apple's and Google's networks with no monthly fee, ever.
TRACKWISE PRO
Subscription-free tracking for the things you can't afford to lose. Engineered peace of mind.